1. 30-Day Money-Back Guarantee#
When you sign up for a paid plan with InvoKeeper for the first time, that first subscription payment is refundable in full if you request a refund within thirty (30) days of the charge. This applies to both monthly and annual plans.
2. How to Request a Refund#
Email support@invokeeper.com from the email address on your account with “refund request” in the subject. Refunds are issued to the original payment method via Stripe and typically appear in 5–10 business days, depending on your bank or card issuer.
After a refund is processed:
- Your subscription ends immediately;
- Your account drops to the Free tier;
- Your invoice history, drafts, clients, and logo are preserved.
3. Renewals and Later Payments#
Every subscription payment after your first — monthly renewals, annual renewals, and any subscription you start after a previous paid account — is non-refundable. The 30-day guarantee is offered once per customer, as a way to lower the risk of trying InvoKeeper for the first time.
If you don't want to be charged for a renewal, cancel before the renewal date. See Section 4.
4. How Cancellation Works#
You can cancel your subscription at any time from your subscription settings.
- Future renewals stop immediately. You will not be billed again.
- Your account retains access to paid features through the end of the billing period you've already paid for.
- At the end of that period, your account is automatically downgraded to the Free tier.
5. Annual Subscriptions#
Annual plans are billed up-front for twelve (12) months. The 30-day guarantee covers your first annual subscription in full — a refund request within 30 days of that first annual charge returns the entire annual payment.
Annual renewals are non-refundable. If you cancel an annual plan two months in outside the 30-day window, you keep paid access for the remaining ten months and drop to Free at the end of the term.
6. Failed Payments#
If a renewal payment fails, your account may enter a grace period during which we and our payment processor retry the charge. Continued failure will result in a downgrade to the Free tier. Keeping your payment method current is your responsibility.
7. Mandatory Consumer Rights#
Where local consumer-protection law requires refunds in specific circumstances beyond what is set out here and cannot be waived by agreement, those rights remain available to you. This Refund Policy is not intended to override mandatory legal protections in your jurisdiction.
8. Disputed or Unauthorized Charges#
If you believe a charge was unauthorized (for example, fraudulent use of your payment method by a third party), contact us immediately at support@invokeeper.com. We will investigate and refund. Filing a chargeback — instead of emailing us — for a charge that was authorized by your account holder is a violation of our Terms of Service and may result in account termination and recovery of associated fees.
9. Changes to This Policy#
We may update this Refund Policy from time to time. The version in effect at the time of your purchase governs that purchase. Material changes will be announced via email or in-product notice with at least thirty (30) days' advance notice.
10. Questions#
Reach us at support@invokeeper.com with any question about a charge, a refund, or how the guarantee works.